The accent
is equally important to any language. In a normal situation English
Accent plays a major role in the business and at gathering. It is
very important to understand one's accent and make others understand
your own..
For people in the Business Process Outsourcing industry( BPO) the
Voice and Accent Training program is the most important and the main
criteria that BPO' s mostly look for in prospective employees.
Global accent and voice modulation skills are a strong requirement
for those dealing with international clients.
We identify the accent problem in each person and help them to
neutralize it, thus removing the mother tongue influence. Meticulous
coaching by our trainers is further enhanced by rigorous practice.
You would also gain significant insights into multinational cultures
and learn the nitty-gritty of the way people interact and learn the
right code of conduct in the west.
The Course covers
International English
Accent Neutralization
Telephonic Communication
E- Mail communication
Culture Training
Telephonic Communication
Structure of phone calls
Establishing and closing needs
Recognizing needs
Communication
Voice
Speech
Vocabulary
Manner
Listening skills
Professionalism
Empathy
Rapport building
Telephone etiquette
Email Communication
Email etiquettes
Punctuation rules
Business jargons
Culture Training
Business etiquettes
Social structure
Culture sensitivity
Local usages
Lifestyle
Focus on
Understanding international accent
Difference between Indian English & International English
Informal & Formal usages
Professional phrases & Idioms
Rhythm and
stress patterns
Using intonation for attitude and emotion
Pausing and breathing
Relationship between spelling and pronunciation
Accent familiarization and extended listening practice
Mother tongue influence
Mispronounced words
Level of confidence
Level of warmth
Voice modulation
Pace and accent comprehension
Neutralization of one's own accent through the use of phonetics
practice